Help for self-isolation and vulnerable people

We are actively monitoring the Coronavirus (COVID-19) situation and want to make sure West Quay Cars passengers and drivers are aware of the best ways to protect themselves and each other when travelling. We would also like to reassure passengers that all our drivers have been advised to closely follow the Public Health England guidelines. Further details of the measures we are taking to achieve this are given below.

If you are unable to leave your home during these worrying times we can help. By pulling together and looking out for each other we will get through. We are happy to help with anything we can just get in touch if you need any of these. Just click on what you need and email us, we'll be in touch as quick as we can.

What are the recommendations for Riders?

Wash your hands well and often to avoid contamination

Cover your mouth and nose with a tissue or sleeve (not your hand) when coughing or sneezing and discard used tissue into a bin

Avoid touching eyes, nose, or mouth with unwashed hands

Clean and disinfect frequently touched objects and surfaces

Do not put others at risk and do not travel if you suspect you have any symptoms

Our tips to passengers

Choose card payment where possible and avoid using cash. This can be done by downloading our App and adding your card details

If you are feeling unwell visit the HSE website for guidance and we please ask you not to put others at risk by travelling

We advise passengers to travel in the back seat of the taxi where possible

We are working closely with drivers to offer the latest up to date information and advice based on HSE guidelines to keep you safe and have a dedicated response team to handle all queries and questions. Drivers have been advised to continuously clean their vehicles following each journey. We are doing all we can to continue to safely get you where you need to be.